Platform Customer Terms

1. Agreement

These Platform Customer Terms ("Terms") are between Brelos, Inc., a Delaware corporation ("Brelos," "we," "us"), and the business that signs up for or orders the Brelos platform ("Customer," "you"). The "Platform" is the application at app.brelos.ai, the emails it sends, and related support.

These Terms apply together with any order form we both sign and, if you ask for one, a data processing addendum ("DPA"). If they conflict, the order form controls first, then the DPA for personal information, then these Terms. The person accepting these Terms confirms they have authority to bind the Customer.

2. The Platform and your users

We give you access to the Platform for your own business, for the buildings in your account. You may invite members of your organization, such as family members or staff. You are responsible for what your users do in the Platform and for keeping their sign-in details secure. We recommend turning on two-step sign-in.

3. Your data is yours

• Ownership. You keep all rights in the documents and information you upload and in the records, reports and drafts the Platform makes from them for you ("Customer Data").
• Our limited use. You let us use Customer Data only to provide, secure, support and improve the Platform for you, and as the law requires. We do not sell Customer Data, and we do not use it to train AI models.
• Your responsibility. You confirm you have the right to upload Customer Data and to have us process it, including information about tenants, vendors and other people in your documents, and that you have given any notices the law requires.
• Export and deletion. You can ask us at any time to export Customer Data or delete it. When these Terms end, we will export your data on request and then delete it, as described in our Platform Privacy Policy.
• Usage information. We may use information about how the Platform is used, such as counts, timings and error codes, but not the content of your documents, to run and improve it.

4. AI output is a draft for your review

The Platform uses AI to read documents, answer questions, and prepare drafts such as reminders, findings and summaries ("AI Output").

• AI Output can be incomplete or wrong, including when it cites a document. Review it before you rely on it or act on it.
• The Platform's code, not the AI, does the money and date calculations from your records. Those results are only as accurate as the records and documents behind them.
• AI Output is not legal, tax, accounting, appraisal or other professional advice (see section 7).
• You are responsible for the decisions you make and the messages you send, including those based on AI Output.

5. You decide what happens

• Messages. Today the Platform emails only people in your account. If we add sending to tenants, vendors or others outside your organization, it will send only messages you approve or have given it permission to send.
• Brelos never pays. The Platform does not move money, pay bills or sign documents.

6. Acceptable use

You will not, and will not let anyone else:

• upload content you have no right to share, or that is unlawful, harmful or infringing;
• upload health information, government ID numbers such as Social Security numbers, full payment card numbers, or passwords for other services;
• use the Platform to send spam or messages that break the law, including debt collection, fair housing, consumer protection or anti-harassment law;
• try to get into another customer's data, test our security without written permission, or get around sign-in, limits or access controls;
• copy, resell or rent the Platform, or use it to build a competing product;
• reverse engineer the Platform except where the law allows it;
• overload or disrupt the Platform, or use automated means to pull data except through features we provide.

We may suspend access to stop a security threat or a serious breach of this section. We will tell you promptly and restore access once the problem is fixed.

7. No professional advice

The Platform and AI Output are business tools. They are not due diligence, underwriting, investment, financial, legal, tax, accounting, appraisal, valuation, real estate brokerage, engineering, environmental, insurance or other professional advice, and they are not a recommendation about any property, tenant, transaction, financing or investment. Brelos does not act as your adviser, broker, property manager, collection agency or fiduciary. You are responsible for your decisions and for consulting qualified advisers.

8. No guaranteed results

Brelos does not guarantee any increase in net operating income, rent collected, savings, returns or any other result. Results depend on your records, your decisions, your tenants and the market.

9. Fees

Fees, billing terms and any trial are set in your order form or another written agreement with us.

10. Confidentiality

Each side will protect the other's confidential information with reasonable care and use it only for this agreement. Customer Data is your confidential information. These duties do not apply to information that is public, already known, independently developed, or rightly received from someone else. Either side may disclose information when the law requires it, after notifying the other side where allowed.

11. Security and providers

We protect Customer Data as described in our Platform Privacy Policy. We use the service providers on our subprocessor list and remain responsible for them. Before a new provider receives Customer Data, we will update that list and tell account owners by email.

12. Our property

We own the Platform, its software, designs and know-how, and improvements to them. We may use feedback you give us freely, without using your confidential information.

13. Warranties and disclaimers

We will provide the Platform with reasonable skill and care. EXCEPT AS STATED IN THESE TERMS, THE PLATFORM AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM OR AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETE OR ACCURATE.

14. Limitation of liability

NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR ANYTHING THAT CANNOT LAWFULLY BE LIMITED.

SUBJECT TO THAT AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SIDE IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.

EACH SIDE'S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID FOR THE PLATFORM IN THE 12 MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100).

15. Term and ending

These Terms last while you use the Platform. Either side may end them on 30 days' written notice, or right away if the other side materially breaches them and does not fix the breach within 30 days of notice. When they end, your access stops and section 3 (export and deletion) applies. Sections that by their nature should survive will survive.

16. Changes

We may update these Terms. For a material change, we will give account owners at least 30 days' notice by email or in the Platform. A signed order form changes only in writing signed by both sides.

17. Notices

Send legal notices to Brelos by email to legal@brelos.ai. We send notices to the account owner's email address or to the notice address in your order form. A notice by email is given when it is received.

18. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules. Disputes go exclusively to the state or federal courts located in New York County, New York, and both sides consent to those courts.

19. General

Neither side may assign these Terms without the other's consent, except to a successor in a merger, reorganization or sale of substantially all of its assets. Neither side is liable for delay caused by events beyond its reasonable control. If part of these Terms is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver. These Terms, any order form and any DPA are the whole agreement about the Platform.

20. Contact

Privacy questions: privacy@brelos.ai. To report a security issue, email security@brelos.ai.